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In this complex relationship as can be seen from figure both the scientific community and companies cannot find the formula to industrialize the customer experience and this is unique blut beatty evanschitzky and brock . . Very close to neuromarketing theories this concept of “memory that is generat...

Award securitas direct with the best employee initiative award aena with the best innovation project award óscar herencia with the cx manager of the year award paradores de turismo de españa with the best brand award in customer experience juan delgado with the award for best journalistic work on cx...