CRM integrated with WhatsApp understand the advantages and how to do it!

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mitaparvin2023
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Joined: Sun Feb 12, 2023 3:06 am

CRM integrated with WhatsApp understand the advantages and how to do it!

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That the market has been constantly digitized is not news to anyone, and more and more customers are looking to communicate with businesses through the digital channels they use most on a daily basis, and WhatsApp is certainly among them. Therefore, it is extremely important to optimize this tool to keep customer information always available to the service team, and the CRM integrated into WhatsApp is essential for this. A recent survey developed by the research firm Opinion Box in partnership with the news site Mobile Time shows that 80% of Brazilians use WhatsApp daily to communicate with brands. Whether looking for support, looking for faster service or buying products and services, we see in everyday life that the app is one of the preferred means of communication for Brazilians.

Therefore if you work with customer service channels in your Indonesia Phone Number List business and have not yet considered integrating the CRM with WhatsApp, you are certainly letting opportunities pass you by. But it's always time to optimize the relationship management with your customers in the most popular channels! What is a CRM? First of all, it is important to understand that CRM is a process of optimizing the relationship between the client and the company, with “Customer Relationship Management” being the literal meaning of the acronym. The main functions of a CRM are to control sales, monitor prospects, facilitate proposal creation processes and optimize team communication.

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Therefore increasingly improving the relationship between a business and its customers. That's the focus! And with the use of CRM tools, it is possible to automate essential customer service processes and unify data from an entire database to facilitate and streamline sales and support. That's why there are custom CRMs for different marketing channels. In this way, always aiming to make customer management more assertive and intelligent. No wonder, the CRM integrated into WhatsApp has been an increasingly appropriate and sought-after resource. Mainly by companies that understand the importance that this digital channel has for the relationship between the community and the brand. Why integrate CRM into WhatsApp? Using a CRM integrated with WhatsApp is the most efficient, fast and advantageous way to communicate with your customers.
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