Software for communication with customers built into the website According to data from JD Power, 42 percent. of customers are most likely to ask a question in the chat built into the mobile number list website engine, while 23% prefer e-mail. people and 16 percent. prefers to reply on social media or forum. But it's not just about preferences. A quick answer to a question very often translates into sales. A customer who has doubts, but has to wait for an answer on the hotline or send e-mails, can simply choose another seller's store. More about the service of you will find a difficult customer in this text: Customer objections - how to deal with them.
Communication with customers is also supported by chatbots , which can supplement the operation of live chat on the website, after office hours. In theory, customers say chatbots are annoying and unhelpful. In practice, however, 37 percent. of them admit that in an emergency situation they appreciate that the chatbot is able to answer or solve the problem right away. You can also use chatbots on social media. For many business owners, using Facebook on a daily basis is an added hassle. On the other hand, customers do not like to wait several days for an answer.